What Is Recruit CRM?
Recruit CRM is a specialized CRM and ATS designed specifically for recruiters and recruitment agencies. Unlike traditional sales CRMs, this software focuses on sourcing candidate leads, filtering resumes against job requirements and facilitating collaboration between recruiters and their clients.
We at the MarketWatch Guides team tested Recruit CRM first-hand and weighed our experience against similar platforms in the CRM marketplace. We also sought feedback from 200 CRM power users, and have conducted a sentiment analysis based on social media activity and thousands of aggregated customer reviews. We’ll cover everything you need to know, including pros and cons, pricing and specific features to determine whether Recruit CRM should be your next CRM and ATS provider.
Understanding Recruit CRM’s Key Features
At the heart of Recruit CRM is its powerful applicant tracking system (ATS), meticulously designed to streamline the recruitment process for agencies. The platform offers a variety of features that enhance recruiting efficiency, including a browser extension that semi-automates candidate sourcing, AI-driven resume parsing and a Kanban board for client collaboration.
The Kanban board provides a visual representation of the recruitment process, allowing recruiters to easily move candidates across different stages and share updates with clients in real-time. Lastly, Recruit CRM’s workflow automation capabilities are seamlessly integrated with thousands of other applications, ensuring that recruitment teams remain up-to-date and efficient.
Applicant Tracking System
As you would expect, the platform’s core is its ATS. Recruit CRM’s features are tailored to streamline the recruitment process, including a browser extension to semi-automate candidate sourcing, AI-driven resume parsing, kanban-board client collaboration and easy-to-implement workflow automations.
The platform’s Kanban board provides a visual representation of the recruitment process which can be shared with clients. Clients can update candidates on their end, akin to a custom dashboard for the job, and recruiters can add, remove or update them. Workflow automations—which combine with the thousands of integrations that Recruit CRM offers — to ensure your team stays up-to-date and moving at all times.
The interactive, client-facing candidate pipeline within Recruit CRM. Source: MarketWatch Guides
Overall, the ATS within Recruit CRM is one of its standout features, making it easier to track progress and get your candidates placed among your clients.
AI Tools
In our survey of 200 CRM users, 90% of respondents said that AI tools and features are important to their CRM workflows, with 47% of users citing AI as “very important” to have. Recruit CRM is meeting that demand with practical AI integrations based on real use-case needs rather than gimmicks.
For instance, our surveyed power-users noted that email and phone calls comprised over 88% of their most-common communications with prospects and in-CRM contacts.
Source: MarketWatch Guides
Recruit CRM offers in-platform tools — including GPT4, a text generative AI model — to craft emails for specific candidates and clients to help with outreach and follow up. For phone calls, which can be made with one click from within the platform, AI tools will transcribe and summarize the calls and then make that information available within the contact management views for automated record-keeping.
These communication features are in addition to the platform’s other AI tools, which really impressed us doing our own testing. These include the ability to find similar candidates in your database based on client feedback and to re-write resumes against templatized executive reports.
These tools save recruiters time and effort by automating routine tasks and providing intelligent insights.
User-Friendly Interface
Recruit CRM is designed with user experience in mind, featuring an intuitive and easy-to-navigate interface which users frequently cited as a strength in our sentiment analysis. The platform’s layout minimizes the number of clicks required to perform tasks, making it highly efficient.
Additionally, Recruit CRM offers a mobile application, enabling recruiters to access the platform’s features on the go. Some users noted that the mobile app had limited functionality compared to the desktop-based platform. However, this is not particular to Recruit CRM; this is a common complaint against CRMs that offer a mobile app, since mobile-based applications can rarely match the advanced functionalities that premier CRMs can offer on desktop.
Recruit CRM also put ease-of-use at the forefront of its workflow automation. Aside from the downstream benefits of its workflow automation—such as email alerts when a client makes a decision about a given candidate—the platform has a simple drag-and-drop interface to build those automations without any sort of coding. Users can do this even with complex integrations between systems, using tools and functions that lie outside of Recruit CRM itself.
A view of the drag-and-drop workflow integration screen within RecruitCRM. Source: MarketWatch Guides
Customer Support
Another thing that impressed us about Recruit CRM is their customer support, which goes beyond just customer service. Recruit CRM includes free live training sessions across all plans, providing users with comprehensive onboarding and continuous learning opportunities. The platform also assigns a dedicated automation consultant to help users implement custom workflows and best practices, further enhancing the overall user experience and satisfaction.
Furthermore, when it does come to customer service, Recruit CRM excels. They offer live chat with a human, 24/7 phone support, help pages and tutorials. Additionally, the platform offers multilingual support with an impressive average response time of 30-50 seconds, ensuring that users receive prompt assistance.
Where Recruit CRM Falls Short
Like any CRM software solution, Recruit CRM is not without faults. Here are a few areas where this recruiting solution falls behind the line based on our research.
Premium Price
Recruit CRM is a premium product and it comes at a premium price of $100 per user per month, if billed monthly ($85 if paid annually). It is more expensive than its lower-budget counterparts, especially those generalist CRMs not specifically designed for recruiting pipelines.
In our sentiment analysis, users did sometimes complain that the price was too high or that it did not offer good value for money; however, an even more frequent positive note among users was Recruit CRM’s comprehensive and unique feature set, indicating that a majority of users felt its price was fair.
Weighing its feature-set against its price, Recruit CRM is competitively priced, but “competitive” does not mean it’s affordable for teams or agencies on a budget. It is crucial that you decide whether you need all of Recruit CRM’s advanced features before you commit.
Learning Curve & Complexity of Features
Similarly, the other pitfall among users is failing to take advantage of the advanced features included in Recruit CRM’s premium price due to its learning curve and the complexity of its features.
The platform may be highly regarded for its intuitive and user-friendly interface, but that does not mean your recruiters will immediately understand how to leverage all of the CRM’s advanced features, like AI resume rebuilding, candidate matching and call transcription. Many of these tools were unavailable in the marketplace a few years ago. As a result, you should expect an adjustment period of adaptation and potential growing pains.
We recommend that the decision to adopt Recruit CRM — or any similarly advanced CRM — should be accompanied by an implementation plan that takes full advantage of their customer support, onboarding and training. Failure to do so may result in a lack of adoption of the advanced functions that are included in the higher-budget price, reducing the value of money spent for your business.
Recruit CRM Pricing & Plans
As we noted above, Recruit CRM is set at a high price, but we believe this price corresponds to its particular value for recruiters and staffing agencies. You’ll have to evaluate whether or not its advanced features are worth the money to you and your particular business.
To help you see the fuller picture, here’s a wider price breakdown for Recruit CRM.
| Key Features | Pro Plan | Business Plan | Enterprise Plan |
|---|---|---|---|
| Price | $100/user/month | $150/user/month | $165/user/month (billed annually) |
| Users | Unlimited | Unlimited | Unlimited |
| Candidate Limit | 10,000/user | 20,000/user | Custom |
| Contact Limit | 20,000/user | 20,000/user | Custom |
| Custom Fields | 15 | 100 | Custom |
| Job Posting and Candidate Matching | Unlimited job postings, Limited candidate matching | Unlimited job postings and candidate matching | Unlimited job postings and candidate matching |
| Communications and Integrations | Social media integration, Email communication | Social media integration, Email sequencing, Phone call recording and transcription, Email, text and phone communication | Social media integration, Email sequencing, Phone call recording and transcription, Email, text and phone communication |
| Applicant Tracking System (ATS) Features | Basic | Basic +resume formatting | Basic +resume formatting |
| Customization and Branding | Recruit CRM branding | White labeling | White labeling, Custom branding |
| Customer Service and Support | 24/7 chat support, unlimited training sessions, dedicated account manager | 24/7 chat support, unlimited training sessions, dedicated account manager | Custom SLA, dedicated account manager |
There is a free trial available, with a limited amount of contacts, but without any time limit. This allows users to explore its features at their own pace and get a complete picture of what their candidate pipeline looks like from start to finish before committing financially.
You should also note that Recruit CRM offers a mix of monthly and annual billing; you can pay for a certain number of annual seats and also pay for a certain number of monthly seats depending on your needs.
Recruit CRM has no contracts and it offers a full and complete data export if you choose to leave, so you aren’t pinned down and stuck on their system if it doesn’t work out.
Recruit CRM: What’s New?
Recruit CRM continues to evolve, introducing several new features and enhancements over the last year or so. One of the key updates is the integration of advanced AI tools, including GPT-4 capabilities for drafting emails, summarizing call transcriptions and finding similar candidates based on client feedback. These AI-driven features help automate routine tasks, saving recruiters significant time and effort, and they have rapidly become a differentiator for Recruit CRM in the marketplace.
Alternatives to Recruit CRM
There are other recruiter-centric CRMs on the market, but among our best CRM software, we would compare it to Zoho Recruiter (a Zoho CRM integration) and HubSpot, both of which market themselves as good fits for recruiting firms if you opt into their features that are specific to staffing agencies.
Much of the differentiation depends on what type of CRM you need most for your company, and your overall CRM strategy.
How Does Recruit CRM Stack Up to the Competition?
| Feature | Recruit CRM | Zoho Recruiter | HubSpot CRM |
|---|---|---|---|
| Specialization | Recruitment-focused CRM and ATS | Recruitment software for agencies | General CRM, adaptable for recruitment |
| AI and Automation | Advanced AI tools for recruitment tasks | Basic AI features | Limited AI, primarily sales-focused |
| Client Collaboration | Shareable profile links, Kanban view | Limited client collaboration tools | Requires customization for collaboration |
| User Interface | Intuitive, mobile app available | Customizable but with a learning curve | Highly intuitive, mobile app available |
| Customer Support | Multilingual, quick response, free training | Mixed reviews, some delays | Comprehensive, but not recruitment-focused |
| Pricing | Starts at $100/user/month | Competitive pricing, various plans | Free version available, paid plans for advanced features |
Recruit CRM is the best choice for recruitment agencies looking for a specialized platform with advanced AI tools and strong client collaboration features. Zoho Recruiter is suitable for those who need a highly customizable solution and are already using other Zoho products like Zoho CRM. HubSpot CRM is ideal for businesses that require a combined sales, marketing and recruitment solution, though it may require significant customization to meet recruitment needs.
The Bottom Line
Recruit CRM stands out as a specialized CRM and ATS platform tailored specifically for recruitment agencies. Its robust features, such as AI-driven tools, workflow automation and a user-friendly interface, make it a powerful solution for streamlining the recruitment process. The platform’s ability to integrate with over 5000 apps, along with its advanced client collaboration tools like the Kanban board, further enhances its utility.
Recruiters can take advantage of Recruit CRM’s customer support, including multilingual assistance, free live training and dedicated automation consultants. With this platform, recruiters and agencies can fully leverage the platform’s capabilities and receive prompt assistance when needed. Overall, we consider Recruit CRM to be the best applicant tracking system and customer relationship management system on the market today.
Frequently Asked Questions About Recruit CRM
Is there a free version of Recruit CRM?
There is no free plan for Recruit CRM, but it offers a free trial with no time limit, allowing users to explore its features without immediate financial commitment.
Can RecruitCRM be used for executive talent search?
Yes, Recruit CRM is suitable for executive talent search as it offers advanced search capabilities, customizable templates and tools tailored for managing executive placements.
Can I use RecruitCRM for in-house hiring?
While Recruit CRM can be used for in-house hiring, it is primarily designed for recruiting agencies and may lack features specific to in-house recruitment such as career page configuration and onboarding tools.
How much does Recruit CRM cost?
Recruit CRM’s pricing starts at $100 per user per month for the Pro plan, $150 per user per month for the Business plan and $165 per user per month for the Enterprise plan, with discounts available for annual billing.
Does RecruitCRM integrate with LinkedIn?
Yes, Recruit CRM integrates with LinkedIn, allowing users to source candidates directly from the platform using its browser extension, which collects all relevant candidate data including their career history and contact information.
How We Tested CRM Software
Customer relationship management (CRM) tools help businesses bring in new customers and nurture current ones. With different businesses come different business goals and CRM needs. So, the MarketWatch Guides team spent over 100 hours evaluating 13 providers to determine who each CRM is best for. We looked at big names, such as Salesforce and monday.com, as well as small providers, including Liondesk and Less Annoying CRM.
We conducted a survey in 2024 of 200 professionals who were currently using CRM or had used CRM within the past year. We analyzed the results of this survey to determine the following rating criteria:
- User Experience (15%)
- Features (30%)
- Pricing (30%)
- Customer Support (15%)
- Reputation and Credibility (10%)
Visit the full CRM methodology page for more details on our rating system.